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Frequently Asked Questions

Quick answers to the questions we get most often from sizing 
and shipping to what we're building and why.

Sizing & Fit

Fit, sizing, and how our pieces wear.

Our tees and crewnecks are a modern relaxed fit — true to size for most builds. Our hoodies are heavyweight and cut oversized — designed to sit boxy across the shoulder with a slightly cropped hem. If you're between sizes and prefer a closer fit, size down on hoodies. If you like the current oversized streetwear silhouette, stay true to size.

Every product page has a Size Guide link next to the size selector. It includes chest, length, and shoulder measurements in centimetres and inches, plus a fit comparison (relaxed vs oversized vs cropped).

On tees and crewnecks, take the smaller size for a fitted look, the larger for relaxed. On hoodies, take the smaller size unless you want extra room in the body — they run oversized by design.

Our heavyweight hoodies and oversized tees are unisex — designed to wear well across builds. Selected pieces have a dedicated women's fit (fitted tee, cropped hoodie), marked clearly on the product page. Every piece is designed to be worn, not gendered.

On every product page, the "As Worn" section under the images shows the model's height, build, and the size they're wearing. Use it as a reference point for your own build.

Our heavyweight cotton is pre-shrunk during finishing. Expect minimal shrinkage (under 3%) if you follow care instructions on the woven label. Cold wash, hang dry — this piece is built to last.

Shipping

Where we ship, how long it takes, what it costs.

We ship worldwide from Sydney. Australia, New Zealand, the United States, the United Kingdom, and the European Union are our primary markets, with pricing displayed in local currency.

Australia — free over $120 AUD, otherwise standard $10 (2-5 business days) or express $15 (1-3 business days). International — from $25 AUD to New Zealand, the US, UK, and EU. Delivery timeframes vary by region (typically 5-14 business days).

Orders are dispatched from Sydney within 2 business days. You'll receive tracking the moment it leaves our warehouse.

Every shipment includes tracking. You'll get a link in your shipping confirmation email, and you can also check your order status anytime on our Order Tracking page.

Yes — express is available at checkout for most international destinations. Rates and delivery times vary by region and are shown before payment.

For international orders, customs duties and import taxes may apply depending on your country. These are the buyer's responsibility unless otherwise stated at checkout. We display any applicable IOSS/VAT charges upfront for EU and UK orders.

Check your tracking link first — most delays are carrier-side. If it's been more than 10 business days beyond the estimated delivery window with no movement, email hello@sanctifysociety.com.au with your order number and we'll investigate.

Not currently. We ship every order from Sydney to protect the same experience for every buyer, wherever they are.

Returns & Exchanges

Wrong fit, wrong size, or changed your mind — here's how it works.

Yes. We accept returns on unworn, unwashed items with all original tags and packaging within 30 days of delivery. Refunds are processed to the original payment method within 5 business days of us receiving your return.

Yes — we exchange for different sizes or colours where stock is available. Email hello@sanctifysociety.com.au with your order number and we'll set it up. Exchange shipping to you is on us for Australian orders; international exchanges are buyer-paid.

For Australian returns, we cover return shipping if the item is faulty or we've made an error. For change-of-mind returns, buyer covers the return postage. International returns are buyer-paid in all cases.

No — for hygiene and quality reasons, we only accept returns on unworn items with tags and packaging intact. If your item has a manufacturing fault after wearing, we honour that separately under Australian Consumer Law (see Q5).

Every Sanctify piece carries our warranty against manufacturing defects for 6 months. If something's not right — thread coming loose, print peeling, seam issue — email us with photos and we'll replace or refund. Your rights under Australian Consumer Law are protected regardless of our policy.

Email hello@sanctifysociety.com.au with your order number and reason for return. We'll respond within one business day with return instructions.

Yes — gifts can be returned within 30 days of delivery. We'll refund to the gift purchaser or exchange for a different size where possible.

Orders & Payment

Payment methods, order changes, and account questions.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. In selected international markets, Klarna is also available. Every payment is processed securely — we never store your card details.

Yes — Afterpay is available at checkout for Australian, New Zealand, US, and UK orders. Split any order over $35 into 4 fortnightly payments with no interest. For US/UK/EU customers, Klarna is also offered.

We process orders quickly — usually within 2-3 hours of receiving them. If you catch us before dispatch, email hello@sanctifysociety.com.au with your order number and we'll do everything we can. Once shipped, changes have to be handled as a return.

Email hello@sanctifysociety.com.au within 7 days of delivery with your order number and photos. We'll send a replacement or refund immediately.

No — guest checkout is fully available. Creating an account is optional, though it makes reordering, tracking, and returns easier.

Only one discount code can be applied per order. Ambassador codes and welcome discount codes cannot be stacked with other promotions.

Enter the code at checkout in the "Discount code" field. Ambassador codes give the buyer 10-30% off (depending on the ambassador's tier) and earn commission for the ambassador — every use directly supports them.

Yes. All transactions are processed through PCI-DSS Level 1 certified payment processors (Shopify Payments, Stripe, PayPal, Afterpay, Klarna). We never see or store your card details.

Product & Materials

What we make, how we make it, and how to care for it.

Every piece is designed and made from heavyweight cotton — 280 GSM for tees, 400+ GSM for hoodies. Woven inside labels feature the scripture behind the piece. Our fabric composition and origin are disclosed on every product page.

Our pieces are designed in Sydney and produced through a network of quality-certified partners in Australia and abroad. Every partner we work with meets ethical labour and quality standards — we've filtered heavily to protect the integrity of what we ship.

Cold wash (30°C max), turn inside out, wash with similar colours. Hang dry — no tumble drying. Cool iron on the reverse side, avoiding print areas. Full care instructions are printed on every woven label.

Yes. We photograph every piece under natural and studio light to show accurate colour, print detail, and fit. Slight variations in monitor calibration can affect how colours appear on your screen — the piece itself matches the product page images.

We use a mix of DTG (direct-to-garment) for full-colour illustrated work and screen print for typographic pieces — matched to what preserves the strongest finish for each design. Both methods are premium-grade and built to last through hundreds of washes when cared for properly.

If you follow our care instructions (cold wash, hang dry, inside out), the print will hold up for years. Prints degrade fastest with heat — avoid tumble drying and hot ironing. Every print method we use is chosen to survive real wear, not just look good in the first month.

Some are, some aren't. Core pieces like the I Am With You Hoodie and Be Strong Tee are ongoing. Mission Collections and community-designed pieces are released in limited runs — once they're gone, they're gone. Every product page tells you which category the piece falls into.

For core pieces, yes — we restock our best-sellers regularly. Click "Notify me when back in stock" on the product page to get an email the moment a specific size returns. Limited edition and Mission Collection pieces are not restocked.

About the Brand

Who we are, why we started, what we're building.

Sanctify Society is a premium apparel brand built on scripture. We design heavyweight streetwear pieces — hoodies, tees, caps — each carrying a specific verse that shapes the design language. Founded in Sydney. Worn worldwide.

We kept looking for Christian clothes we'd actually wear and couldn't find any. Everything on the market either looked like church merchandise from 2003, or tried so hard not to look Christian that it stopped meaning anything at all. So we started designing pieces for ourselves. It grew from there.

Two things. First, every piece is built around scripture as a design principle — not decoration. Second, we operate on a giving mission — 10% of every order goes to Compassion Australia to release children from poverty in Jesus' name. Both are non-negotiable to the brand.

On every order, we calculate 10% of the net sale price (after tax and shipping) and transfer that amount to Compassion Australia. Not a portion. Not "when we can." 10%. Every order. Publicly tracked on our Mission page with a running total updated monthly.

We do — as a team of believers, makers, and creators. Every design starts with a verse that matters to us or to someone we know. We reject any verse we can't defend, and reject any piece where the scripture becomes decoration instead of substance.

Yes — for boutique retailers, Christian organisations, conferences, and youth ministries. Head to our Wholesale page to submit an enquiry. We respond within 2 business days.

Yes. We run two ambassador programs: The Society (for adults 18+) and FORMED (for youth aged 13-17 and faith-based groups). Learn more on the respective pages.

hello@sanctifysociety.com.au — we reply within one business day. For anything else, our Contact page has a form with subject options for orders, sizing, wholesale, press, and general enquiries.

FORMED

Our youth and group program — how it works, who qualifies.

FORMED is our youth and group program. It's the on-ramp below The Society on our ambassador ladder — for young believers aged 13-17 and the faith-based groups they belong to. No commission, no contracts, no cash. Just gifted product, a giving pool that grows with your group, and the same brand you already believe in.

Young believers aged 13-17 (registered by a parent or guardian), and youth pastors or group leaders registering their group. FORMED is not open to anyone under 13. There are no exceptions.

No. FORMED rewards are product credit, gifted product, and a giving pool that the group allocates to a Sanctify charity partner at the end of each season. Cash commission is only available through The Society, starting at age 18.

They graduate automatically into SENT — Tier 1 of The Society. We reach out 30 days before their birthday to confirm the transition. They can accept and continue as an adult ambassador, or decline and step away with data deleted.

Because FORMED participants are minors and we take safeguarding seriously. The parent or legal guardian is the account holder. All communication runs through them. Consent can be withdrawn at any time by emailing privacy@sanctifysociety.com.au.

Every sale through a FORMED code builds the group's giving pool. At the end of each season (approximately 3-4 months), the group chooses a Sanctify charity partner to receive the funds — Compassion Australia, Tearfund, Baptist World Aid, or Mission Australia.

Yes — at any time, no questions asked. Email privacy@sanctifysociety.com.au. The account is closed immediately, personal data is deleted within 30 days, and any giving pool funds already allocated are transferred to the chosen charity partner as promised.

FORMED runs on a separate platform (GoAffPro) from The Society (Buzzbassador). By design. A minor physically cannot enter the cash commission flow because that flow doesn't exist on their platform. Different platforms, different rewards, different rules — different by structure, not by policy.

STILL HAVE A QUESTION?

We're here. Our team usually replies within one business day.

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